Customer Service/Medical Call Center Operator – Raleigh

Position Type:

Full-time

Desired Experience:

1 - 11

Salary Range:

11 - 12 Hourly

Shonta Covington Williams 2701 Casco CircleRaleigh, NC 27610(919) 800-0012(H)(919) 441-1521(C) Objective:                                           To obtain a challenging customer service position with a progressive organization.  Summary of Qualifications:  · Strong working knowledge of Windows XP, Microsoft Word 2003 and Microsoft Excel 2003.· Proficient in Microsoft Access 2003, Outlook 2003 and Power Point 2003. Experience:      Pepsi Bottling Ventures LLC (Personnel One)      Garner, NC     Resource Accounting      08/07 to 12/07· Served as initial customer service contact for clients.· Initiated contact to established client base of (100 ) to determine products needs.· Entered orders into the system on a daily basis.· Processed orders for next day delivery. Wake Health Services (Rock Quarry Rd. Family Medicine)      Raleigh, NC  Call Center Operator/Medical Records Clerk      05/05 to 7/07· Received in-bound calls to schedule appointments for patients.· Contacted clients to remind them of their appointments.· Pulled appointment lists for doctor's visits.· Assisted with call center operations during supervisor's absence.· Utilized the MISYS/Citrix system on a daily basis.· Pulled patients charts for doctors.· Updated patient’s charts and filed when completed.· Authorized referrals for outbound doctor's visit for Medicaid patients. Wake Health Services (Rock Quarry Rd. Family Medicine)      Raleigh, NC         Medical Receptionist      08/03 to 08/04· Answered phones and scheduled appointments.·   Assisted with pulling and filing clients medical records. Wake County Revenue      Raleigh, NCAdministrative Assistant      08/00 to 06/01· Distributed payments received by mail to data entry clerks.· Opened and sorted mail and filed correspondence.· Circulated mail to appropriate departments.               North Carolina Workforce 2000      Raleigh, NC            Office Assistant      01/98 to 08/98· Typed business letters and filed correspondence.· Posted job listings answered phones, and greeted clients.· Filed other documents as needed.     Education:      Enloe High School      Raleigh, NC        Diploma      1994 Today Office Partnership      Raleigh, NC    Advanced Computer Training Certificate      2003 References:       Furnished upon request